When you are awarded 7 stars, a banner appears telling the server of your achievement. You haven't mentioned it so I think you're mistaken in believing that you got 7 stars.
The animation isn't brilliant and sometimes it looks like you won when in fact you've failed. I understand how you feel, I've failed getting my hero up to 7 stars at least 3 times.
This hasn't happened to me, when I've been at "safe" points. You don't mention how many stars you were holding at that time. I believe you are safe at 4,7,9,10.




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