I can guarantee that Devs are at work more than 8 hours per day. I work in IT so I know. The Devs put in 10 - 16 hour days which they are not completely compensated for. they write code for what their bosses tell them to write code for, and fix issues as they are ALLOWED.....

I have seen too many cases where the project owner(simplified term) has to much personal steak in the project and fails to do what is actually best for the company, and instead, pushes on, trying to make more money for the company. I recently worked on a project where the customers complained and it changed nothing, the QA team informed the project owner that several existing issues were going to kill the project. finally, when the project owner refused to listen to development, the dev team QUIT, the project came to a stop. Now the Company is having to rethink the whole project, as well as several others by ripple effect, as well as several other changes that are currently costing them millions of dollars that they could have saved had they listened to their customers, and project team.

As it stands, I see uCool / Tynon headed down this same path. it is already starting at the customer. I can almost guarantee that the project team sees these flaws, and have informed the higher ups... the higher ups still see money coming in, so they feel that only a small percentage of the customer base is unhappy and are disinclined to change anything.

and as long as the Moderation team keeps locking and deleting unhappy customer threads, as they are told to do, the customer base stays uninformed and the issues are allowed to remain unfixed until the customers get bored and move on other games.
so the bottom line is that as long as they are making money... nothing will change because they don't see it as broken.