Quote Originally Posted by Wildflower View Post
That would imply they in fact act on reported players. I have seen otherwise even with screenshots of confessions about the ammount of alts.
I'm just going to note this here: A "confession" means absolutely nothing, and no game company would ever action a player based solely on chat, unless the chat itself was the violation (e.g. they have a rule against profanity and profanity was used).

Why is this? Because its impossible to get the full context and we can't know if the player is joking or being sarcastic. Chat logs may indeed prompt us to launch our own investigation, but the investigation will determine if the player is violating the game rules, not the chat logs/screenshot.

Furthermore, we will not share the results of our investigation or the measures taken against a player with anyone else. This is to protect the player's privacy (its not a law, just our policy). Even if you're the one who reported a violation, its not your business what happens to a player as a result of that violation. That is between the player and us. The only exception is if the player breaches the privacy wall by lying about his/her actions in the public forum in an attempt to deflect blame or slander the game. In that case, the player has breached privacy and we may set the record straight, if we feel its necessary. This is a very rare case.

Getting back to the point of this thread, people are allowed to spend money on the game. That is in fact, how this game is able to exist. The game is free to play forever, but some people have to buy stuff or we can't afford to continue paying for staff and servers and power and mega internet connections. If we cracked down on everyone who sank someone's boat or took the #1 spot in arena, then we would quickly put ourselves out of business and then no one could play.

We do and have cracked down on exploiters, regardless of the amount they've spent. Buying Gems does not give anyone a free pass for violating the TOS.

So I'm closing this thread. You may not like someone, but this has gone on longer than I should have allowed it. If you have evidence or reason to believe he's actually exploiting, then please use the billing support system to report him. Forum staff will not get involved in things like this.