[Bug Report] Missing Runes

[misery_jt2_1564203]

Name: Zasalamel
Server: 42-Mercy of Metis
Platform: HP laptop
OS: Windows 7
Description: Went sailing with a guildmate and saw him in my hero selection. Selected him because I thought it was a funny glitch. The game was lagging so I refreshed and when I went back into my heroes my guildmate was gone. When I went to put Dawnbringer back in I noticed his runes were gone.
Summary: Went sailing, guildmate showed up as hero, put him in formation, game lagged, refreshed, Dawnbringer's runes were gone.

[mxdsvn_3857779]

Name: MadMax
Server: 25 - Storm of Seth
Platform: PC
OS: Windows 8

I have had this same problem.

[Boroeast]

Here, there's not a lot we can do.

Report this here
ynon.support.ucool.com

Make a ticket and wait for support.

[Herby]

Here, there's not a lot we can do.

Report this here
ynon.support.ucool.com

Make a ticket and wait for support.

Link doesn't work

You might have forgotten something

[misery_jt2_1564203]

That's for billing support. They don't have any other option in the drop down box. Also they only give you 50 characters to explain your situation which is nowhere near enough.