I agree with just about everything you said, but the actions of MODS dont really reflect on the business itself. They are volunteers, not paid and their JOB is to moderate the forums not report issues to the company. Report the issues to billing support like you did.
I applaud your courteousness in both this thread and the others that were closed.

I too feel since the update runes and tavern have been nerfed a bit on server 1. But I am not positive. Its just a feeling I have. I feel I have been seeing fewer frags and more red runes then normal since the patch. But I dont keep statistics written down to compare. It just seems it take more coins now to level runes up then before. And this wouldn't be the first time they nerfed the temple and tavern. Since going live the drop rates have changed. Now that could be because of the increase in players changes the drop rates or because they actually changed them. But at the start of server 1 yellow runes dropped much more frequently for the 1st day or 2 then they have since. So the nefing I have seen could just be the change in players during the life of a server, and how many people are using the temple could effect the rates an individual player is seeing.

This could also be true of a new server. There just arent enough people on the server to generate the results you are accustomed to seeing on a more active server. I find it odd that you have only seen 3 or 4 yellow runes across the server in 3 days. Possibly people got some while you went to the bathroom or took a nap. I can go days and only see 2 or 3 runes awarded on the server. But that doesnt mean others arent getting yellow runes when Im not looking or online etc. Then I can see 10 yellow runes awarded with in 2 hours.

Have you noticed any significant change on the older servers you play? If not then I would suspect it has to do with how many people are playing on your new server versus the older servers.