Guild Host Quit Removal Options

[Chelle480]

I am a VIP4 and agree that working with no host and a VH who is MIA is not working for us. I did mail tynon and the response I got was they would remove him after 30 days of being inactive. I think they are placing to much importance on his VIP level and not ours. We have put work and effort into the guild and money also so we should be able to control our guild. We need a host in order to do that.


Mail I received:


Request Update

Greetings,

If he is not on for 1 month, we will reset the host position.

Regards,

Tynon Support

[Andy]

I am a VIP4 and agree that working with no host and a VH who is MIA is not working for us. I did mail tynon and the response I got was they would remove him after 30 days of being inactive. I think they are placing to much importance on his VIP level and not ours. We have put work and effort into the guild and money also so we should be able to control our guild. We need a host in order to do that.

Mail I received:


Request Update

Greetings,

If he is not on for 1 month, we will reset the host position.

Regards,

Tynon Support

Have you asked Tynon, politely, to please try to contact the host at the email address used to set up the account? They have the email address but no one else does so they are the only ones that can try to contact missing Hosts.

[Andy]

This is not the first time this happens and it will not be the last. We need a mechanism to resolve these problems. I understand that Tynon has a legal obligation to preserve the investment of the Host in the Guild since the Host purchased the Guild with Gems. The problem is that when the Host goes missing there is no easy way to determine what the Host would like done with the Guild.

By their very nature online games are anonymous and the only people that have some contact information on a player are the administrators of the games. Part of the problem with Tynon is that when a user crates a new account there is no email verification done, at least there was none for me. This also leads to the problem of 'alt' accounts being created, a problem that has been discussed in other treads, since the only requirement to create an account is that the email address used looks an email address.

I think that Tynon should do the following:

1. Set up an option on the Guild screen that is only available to the host that indicates which of the two Vice-Host is to succeed him as a Host if he is inactive for a specified period of time. This would be strictly optional but it would solve these kind of problems an the majority of the cases.
2. When the Vice-Host of a Guild contacts them about a Host being inactive, send an email to the Host at the email address they provided. If the email address address is invalid (it bounces) then is is obvious that the Host either no longer exists or used a fraudulent email address to set up the account. In this case then assign one of the Vice-Hosts as the Host. If the email foes not 'bounce' then wait a reasonable period of time and if there is no answer assign one of the Vice-Hosts as the Host. If a new Host is assigned as stated , then the Disband button would be disabled to preserve the Guild and if the old Host does come back would become the Host again when they sign on.

I also think that Tynon should start an email verification program and do the following:

1. For any account that has an invalid email (the email bounces) send a game mail to the user telling them that they have 7 days to provide a valid email address that will be verified or their account will be suspended until they do.
2. If the email does not bounce the user has 7 days to reply they are in fact the ones that set up the Tynon account. By reply I do not necessarily mean a reply to the email. When I set up an on line account I usually get a verification email that either has a link to click on to verify or some sort of verification code that has to be entered somewhere to set the account as 'verified'.

If this is done it will insure that a an inactive Host can be contacted and it will eliminate the problem of having people create 'hundreds of alts'.

If they do this it will solve the issue of 'hundreds if alts' that has been reported on other threads.