Well you know to be honest alot of these false bug reports rants cheating complaints etc would be reduced if it werent so fun to figure it out yourself and there was a basic game guide available form the main page
Becuase as fun as it is to figure it out on our own, some people just need some help sometimes.
but i made a thread at one point praising the customer service team. Well mainly stanley, cuz he is pretty much the entire customer service team. there was someone else at one point replying to my support tickets.
Also reports would decrease if they tested out patches better and spent a little more time checking the code that is there before investing in new things or changes to current game mechanics.
So in my opinion customer service is doing their best, but their hands are tied a bit with the way the overall game plan is being carried out.
I have had a majority of my issues ( of which there have been plenty ) resolved properly.
They wont just give you free stuff no matter how much you complain even if its every hour on the hour for 3 days straight. But they will fix issues in game with your account and credit things that you can show to be their fault and not just a glitch. Documenting it helps alot. When i send screen shots I usually dont even have to ask again for compensation. They just give it to me. When I dont have screen shots then I have to push a little harder and sometimes I will get compensated and sometimes I won't. Just depends on Stanley's mood.
I would give Stanley a break, I keep him pretty busy with all my complaints, it's no wonder hes so slow getting to everyone else's issues.



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