I didn't mean to accuse, or insinuate anything Batty This is a topic that could be argued either way, for a long time.
Lol Deuc. I know you didn't. some times I think the Dev Team puts every glitch they have into my game just to see how long it takes for me to report it.

I can def agree that customer service, in any industry, takes the majority of the beatings for things they have no control over. "Stanley" is the name used on all auto-replies it seems, and may be more than 1 person. The times that I did get a "fix" and the 1 time I did get comp'ed without asking for it, were under a different name. And yes, I am sure that they are swamped with complaint, and demands. Having support available more than just on weekdays, 8-4 or 9-5 Asian time would make the system work better IMO. Weekend support, if not 24/7 support would be a start. But that would cut into profit margins, so I don't see that happening any time soon. Lol!