What there is more then 1 stanley. And here I was beginning to think he was my own personal assistant at uCool.Originally Posted by MistressBatty
Now if judging by the support ticket numbers means anything, it seems to me there are days when they get very few requests sent in and days where they get 100s. Of course when a patch comes out they will probably get a lot more.
In terms of auto replies - meh most businesses have some for certain occasions. SO I dont mind the pre written explanations. But I get lots of ones that are not.
So I think someone over there is actually trying and doing the best they can.
I look at things this way. Stanley gets my ticket and reads it. He then has to decide whether to send it over to someone to do something about it. In terms of compensation for glitches he may have been given orders from his boss on - no compensation for this or that. Because the bosses may have decided that this glitch is not important enough fro compensation. Or they were told by the devs/coders we fixed this issue any new complaints are problems on the users end and we can do no more.
To me the issues folks like Missbatty are experiencing are not a customer service issue necessarily. They may be a problem with the coders understanding the issue or the bosses deciding its not worth fixing, or in some cases on the user's end. And Missbatty I have no idea what is causing your issues and am not suggesting the issues are on your end. I speak in general terms. SO they may have the greatest customer service team ever assembled. But if the coders or bosses dont want to act, customer service is stuck.
I think the biggest change needed is replacing the words BILLING SUPPORT on the main page to CUSTOMER SUPPORT so people stop blasting on forums all their bugs and glitches and account issues over and over and can clearly see where they should be reporting these problems to get resolution. How many more threads do we need that say I lost my account, gems lost, cant get past banishing woods, etc
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