It is coming along but clearly Customer Support is NOT a priority at Tynon. It appears they only have maybe one guy trying to run shotgun on it. To tie the problem reports to the billing page is all tellling about where Tynon's inerests are - income.

One has to be very persistent to get any thing resolved. I had ONE really good response with an attempt at some compensation for lost time and effort (gem credit) but it took me 2-3 weeks to get my problem fixed. The poor guy had to hack my account and re-host it on a different server to fix what I already knew as a corrupt database issue caused by special characters in the name that the client did not prevent going through.

I don't like the "form letter" style of responses at all though.

I think that once they discern that you know what you're talking about they take your bug reports more seriously. But it takes time to develop the reporte.
I'd like to see more attempts to reimburse people for their lost time and effort since this game is all about momentum of character development among peers. And if you are hamstrung early on in a new server you will be left so far behind that you will never catch up (esp. lost labyrinth time and lab credits and spirit gear etc.).