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Thread: What is your experience with the Tynon Support Team - Please give facts not rants :)

  1. #21
    Lightbringer
    Join Date
    Aug 2013
    Posts
    560
    Quote Originally Posted by Rumbleguts View Post
    I have to ask, how do you contact customer support? I cannot find it anywhere in the login screen and if its supposed to be done in game my mailbox has been partially broken since day 1. I can receive mail, but cannot send mail to anyone not on my friends list. To send mail I have to open the mail option from friends list.
    http://tynon.support.ucool.com/ <---- support link and you can also just click on billing support...(on main page) thats the way to get game support also

    and mail is not broke... it just works stupid.. type in the persons name in whisper and then just a . (dot) so there name is displayed click on there name and click on send mail

  2. #22
    Ironheart MistressBatty's Avatar
    Join Date
    Jul 2013
    Location
    WARLORDS Castle Edinburgh
    Posts
    312
    Quote Originally Posted by Rumbleguts View Post
    I have to ask, how do you contact customer support? I cannot find it anywhere in the login screen and if its supposed to be done in game my mailbox has been partially broken since day 1. I can receive mail, but cannot send mail to anyone not on my friends list. To send mail I have to open the mail option from friends list.
    You access billing (customer) support from the main page @ Tynon.com that you log in on. Use the billing support tab and submits a "request". Leave the first 2 text areas blank and follow the same format shown here: http://bbs.tynon.com/showthread.php?...y-report-a-bug . They are really busy at the beginning of the week, more so than any other time, due to the backlog of reports from over the weekend. Be patient and they should get this fixed for you.

    Hope that helps.
    MistressBatty
    WARLORDS
    Fire Realm
    Heart Of Dragons

  3. #23
    Ah ok. That is completely unobvious. I thought that was only for an error occurring when buying gems. Thanks

  4. #24
    I have had 3 distinct experiences with customer support.

    I have received the "Yes, we know about that and we're looking into it" regarding a Cerberus/Baal glitch where I'd get stuck on a rock for the final battle and for the disconnects when they push arena rewards during wb fights.

    I had a rapid resolution to my report when I was charged gems for something and it never anywhere said I'd be charged gems.

    My biggest concern, however, is that I have yet to hear about a report of harassment being taken seriously. I have gotten the form letter "we can't tell you anything we did to resolve it due to privacy concerns" which is fine. But it's patently obvious they've done nothing when the culprit continues to log in and be a creep. These reports are including screenshots and updates as often as the infractions occur but I do not think harassment reports are being taken seriously at all.

    Actually, there is a fourth example. I misunderstood a game mechanic and reported a bug. I received a proper reply within a few days to explain the mechanic. So I consider that a positive resolution.

  5. #25
    Apprentice
    Join Date
    Sep 2013
    Location
    pheniox
    Posts
    12
    I just want to be able to get back on my game instead of worrying bout getting kicked outta my guild but overall a+ on the way there handling problems and fixing them

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