It's possible the server crashed because you were out of sync with the game, the gems might have been already dispatched when you won them. If this is a legitimate glitch you should log in to the Tynon Homepage and click on Support and submit a ticket with the details of this problem. They will research it and you may or may not get an answer back. If it is a legitimate error then you will most likely get your gems back, if it was a data sync failure then chances are the gems were no longer there and you crashed because the game needed to get you back in sync.



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