That is based on the assumption that we know in detail what was intended in the palace. It being a late addition to the game I am sure this information cannot be found in the terms of use. Hence not a clear violation of any posted regulations and becomes your ideals versus my ideals. And that is no basis for either one's argument on the matter.

Making the palace as difficult as you possibly can is going to drive players away. Fact.

Making the palace as difficult as you possibly can further sways the balance of power in a given server. Fact.

Making the palace as difficult as you possibly can is going to hurt business. And in the end this is a business. Is it not? A lucrative one at that. Until you let all of these players walk out the door. You will eventually stop tricking them into starting over every three days with new servers. Evony age 1 is long dead as a result of similar support issues.