View Poll Results: Do you believe that getting your money back during this beta phase is a good idea?

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  • The demoralizing experiences of this game, need to be offset with a refund.

    4 40.00%
  • Money should not be refunded, that is true during any beta test.

    6 60.00%
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Thread: "Money Back Guarantee"

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  1. #1
    Hopebringer effeminate_1999125's Avatar
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    Lightbulb "Money Back Guarantee"

    A COMMENT FOR EVERYONE ELSE FIRST: "While Tynon is still in Beta, it is "unfair" to have good people paying good money for Gems, which the defective software will rob them of what they have accomplished later on, in so many different ways." These good-hearted people who spend hundreds of dollars to enjoy the game... (With all that is within good Legal Reasoning)... "That these people deserve to have their money refunded while the Beta Phase of Tynon development is effectively robbing them of what they paid for." (Provided, that they have a way to prove it.) If Tynon keeps "system logs", and statistics of their purchases and loses in their database, this would be one way to prove it.

    In closing, "It is common commercial industry practice to give people their money back if the product is "defective", or with some companies, "If they are unhappy with the product in any way."."

    ------------------------------------------------------------------------

    So what has prompted this commentary?

    • On Nov. 3, 2013 I lost almost "100,000", (91,241 to be exact), in the Power Rating at the top left corner of your window.

    • And on Nov. 4, 2013 I lost "22 Stars" for the "net gain" of "1".

    In this situation I believe that anyone can see that the game is "defective", and that their customers "are unhappy for perfectly legitimate reasons". Therefore we should be getting our money back if Tynon cannot make right to us what we had legitimately accomplished, and had by no fault of our own, had our accomplishments robbed from us.

    Lastly, this "money back guarantee" should be more than enough to "motivate the corporation" (ucool) to a quicker improvement of their software, and servers. (After all, it is only $4.75 for 50 Gems, is that asking too much for a refund? Therefore, $9.50 would essentially refund me 20 Stars. The problem seems to be, that after each failure, it does not raise the success percentages enough. Therefore, this seems to eliminate a way to succeed, and to enjoy the game.)

    PS: "It is not ucool to cheat your customers."

    With Respect, and Sincerity,

    TynonTiger
    (30.tynon.com - <killaz>)

  2. #2
    Hopebringer
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    You're playing BETA, which is filled with bugs in which players are suppose to figure out and report to Tynon.

    Beta isn't a stable version of the game, so why are you spending money on the testing platform and think you have the right to have a refund when something goes wrong?

    EDIT: Decided to remove insult. Coming off as very harsh.
    Last edited by Shiister; 11-05-2013 at 03:00 PM.

  3. #3
    Quote Originally Posted by Shiister View Post
    Are you stupid?

    You're playing BETA, which is filled with bugs in which players are suppose to figure out and report to Tynon.

    Beta isn't a stable version of the game, so why are you spending money on the testing platform and think you have the right to have a refund when something goes wrong?
    Server 30 isn't the beta (the server listed in the sig of the OP). And purchasing gems isn't available on the beta anyway anymore. It was originally for testing purposes, and then the purchases were transferred to the live characters on regular servers, as I understand it. I think perhaps the intended message of the OPs post was to say that the live servers are as buggy as one would expect from a beta version and therefore a refund would be in order if Tynon instituted a money back guarantee.

  4. #4
    Hopebringer
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    Quote Originally Posted by Subliminal View Post
    Server 30 isn't the beta (the server listed in the sig of the OP). And purchasing gems isn't available on the beta anyway anymore. It was originally for testing purposes, and then the purchases were transferred to the live characters on regular servers, as I understand it. I think perhaps the intended message of the OPs post was to say that the live servers are as buggy as one would expect from a beta version and therefore a refund would be in order if Tynon instituted a money back guarantee.
    More understandable, yet still no good reasons for a refund as OP stated.

    Losing 100k power can be caused by any number of reasons, changing of formation/runes.

    Losing 22 stars is based totally on chance when you decide to upgrade and isn't reason for a refund.

  5. #5
    Quote Originally Posted by Shiister View Post
    Are you stupid?

    You're playing BETA, which is filled with bugs in which players are suppose to figure out and report to Tynon.

    Beta isn't a stable version of the game, so why are you spending money on the testing platform and think you have the right to have a refund when something goes wrong?
    Ditto.

    Losing power has so many factors tied into it. You might just need to refresh.

    Losing stars is a part of the system. There's a tooltip if you hover your mouse over the question mark in the same tab that you do Starring on.

  6. #6
    Hopebringer effeminate_1999125's Avatar
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    To Herby's post, (2:58 pm, Nov. 5)

    I appreciate your helpfulness, "But I do not need to 'Refresh', (Since Nov. 3rd, I have been tracking my Power gains, and loses due to Tynon, on a spreadsheet.), and there is a pattern to when you lose Power."

    First, note your changes in Power when you make Equipment upgrades, buy more Talent, and purchase more Runes. (And yes I know about power changes during Rune changes.) You will notice that your Power always increases, and by how much.

    Second, check that Power against your Power that is listed under "Rankings" under your own Profile. You will notice that, it is the Rankings Power Rating that has not Refreshed yet. My theory is, "When you attack in the Arena that you can only attack with the Power that is listed in the Rankings, and therefore when the Rankings has refreshed, so has the rest of the system."

    HERE IS THE PROBLEM: When there is a Power difference between the Power you have listed at the top left corner of your window, and the Power that is listed in the Rankings, AND that difference has existed for "hours", then it has high percentages, that the Power at the top left corner of your web page will be adjusted down to match the Power that is listed in the Rankings, and it will be done at no fault of your own. And, it is because of this fault in the system, that creates the injustice in Tynon members Power scores, that should be offset by an equivalent adjustment in Gems, so to make the game more fair, and tolerating the bugs would be more easily accepted by Tynon members.

    I hope that this helps.
    Last edited by effeminate_1999125; 11-06-2013 at 06:29 AM.

  7. #7
    Championship Warfare Scribe
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    Quote Originally Posted by effeminate_1999125 View Post
    HERE IS THE PROBLEM: When there is a Power difference between the Power you have listed at the top left corner of your window, and the Power that is listed in the Rankings
    You do realize that the power on your main page is only a approximation. As it doesn't always update as fast as you make changes, even refreshing doesn't always list the right one.
    You do realize that the power listed in the rankings is your max power its recorded you at for any given formation you have had on.
    If you can provide visual screenshots of an actual issue then you might have a case regarding power, but as a whole whenever I see people fighting they have the correct power.

    It is the same as when tynon broke Cianna's in combat visuals, it didn't actually effect the outcome of the fight as the battle is played out instantly and results are known before you see any of the actual fight.
    It would be nice if the power displayed on the main page was indeed more accruate, more often. But in terms of your account strength. If you increase a rune your power goes up, regardless of what the dodgy power listings say.


    Oh and just a note it doesnt adjust down anything to match the rankings page. My rankings page lists my power as 29.2mil and my current power is 28.9mil.
    My 29.2mil was with valla, 28.9mil is when i don't use valla (higher saint rankings then all my other 5 position heroes.)
    Last edited by Kruize; 11-06-2013 at 07:15 AM.

  8. #8
    Quote Originally Posted by effeminate_1999125 View Post
    To Herby's post, (2:58 pm, Nov. 5)

    I appreciate your helpfulness, "But I do not need to 'Refresh', (Since Nov. 3rd, I have been tracking my Power gains, and loses due to Tynon, on a spreadsheet.), and there is a pattern to when you lose Power."

    First, note your changes in Power when you make Equipment upgrades, buy more Talent, and purchase more Runes. (And yes I know about power changes during Rune changes.) You will notice that your Power always increases, and by how much.

    Second, check that Power against your Power that is listed under "Rankings" under your own Profile. You will notice that, it is the Rankings Power Rating that has not Refreshed yet. My theory is, "When you attack in the Arena that you can only attack with the Power that is listed in the Rankings, and therefore when the Rankings has refreshed, so has the rest of the system."

    HERE IS THE PROBLEM: When there is a Power difference between the Power you have listed at the top left corner of your window, and the Power that is listed in the Rankings, AND that difference has existed for "hours", then it has high percentages, that the Power at the top left corner of your web page will be adjusted down to match the Power that is listed in the Rankings, and it will be done at no fault of your own. And, it is because of this fault in the system, that creates the injustice in Tynon members Power scores, that should be offset by an equivalent adjustment in Gems, so to make the game more fair, and tolerating the bugs would be more easily accepted by Tynon members.

    I hope that this helps.
    Everything that Kruize said.

    Also, I add, that power doesn't represent an accurate gauge of an account's capability. It is only a summation of all the attributes of an account in numerical form. Don't be misled by power, nor be chained by it. What counts are the numbers found by, as the labyrinth calls it, "clicking the hero inside the hero tab".

    Even with all your fancy words and twisting logic, you show that you are still an amateur in this game by your putting too much stress on power numbers.



    The best suggestion I could give you is to forget about tracking your power numbers, and instead, focus on advancing through the heroic realms and through the labyrinth.

    Power is not what helps you defeat enemies and bosses. Damage, Health, Defense, Dodge, Crit and the rest of the stats do.
    Last edited by Herby; 11-06-2013 at 08:00 AM.

  9. #9
    Hopebringer effeminate_1999125's Avatar
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    To Shiister (Post at 2:40 pm, Nov. 5)

    Maybe its in Beta, BUT you are allowed to spend money in Beta. Therefore, "It does not matter if it is in Beta or not, you are still entitled to a Refund." WHY? Because, "Any time you buy something, if the product is defective, and knowing that there are laws to protect consumers, that a refund is well within their legal rights." So your position, is to deny people their legal rights.

    You stated, "Beta isn't a stable version of the game, so why are you spending money on the testing platform?" FACT: "I am not spending money on the game." :-P FACT: Gems are in "cyberspace", they are not real. Therefore, a simple "data transaction" will give you the equivalent of "Free Money", a.k.a. "a refund".

    The problem with your position is... "You would turn down "free money"." And in my book, "That is Looney Tunes!" (a.k.a. "nuts") Who cares if it is in Beta or not, it does not represent "a real business loss", therefore "no harm done", and the "Beta Testers" would have a more enjoy experience because of their increase in wealth, which compensates them for any harm done, while no harm has come to the corporation.

    CONCLUSION: This is a "WIN-WIN" idea, in which everyone wins. (Now do you have an argument against that?)
    Last edited by effeminate_1999125; 11-06-2013 at 12:12 AM.

  10. #10
    Judgment Revan's Avatar
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    Quote Originally Posted by effeminate_1999125 View Post
    I am not the one being stupid. (It was too intelligently written, so you should have known better than that.) Now let's address your statements.

    Maybe its in Beta, BUT you are allowed to spend money in Beta. Therefore, "It does not matter if it is in Beta or not, you are still entitled to a Refund." WHY? Because, "Any time you buy something, if the product is defective, and knowing that there are laws to protect consumers, that a refund is well within their legal rights." So your position, is to deny people their legal rights.

    You stated, "Beta isn't a stable version of the game, so why are you spending money on the testing platform?" FACT: "I am not spending money on the game." :-P FACT: Gems are in "cyberspace", they are not real. Therefore, a simple "data transaction" will give you the equivalent of "Free Money", a.k.a. "a refund".

    The problem with your position is... "You would turn down "free money"." And in my book, "That is Looney Tunes!" (a.k.a. "nuts") Who cares if it is in Beta or not, it does not represent "a real business loss", therefore "no harm done", and the "Beta Testers" would have a more enjoy experience because of their increase in wealth, which compensates them for any harm done, while no harm has come to the corporation.

    CONCLUSION: This is a "WIN-WIN" idea, in which everyone wins. (Now do you have an argument against that?)
    Free money? Um... There is no such thing unless you are a central bank or a counterfeiter.

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