I know this is an older thread, but it's the first one I could find on topic.

We reached Level 7 a few days back, and have yet to receive the Extra Lab Buff, even though it states we have it on the Icon Properties. The guild host even submitted a ticket to CS, and they claimed that it was in fact, operational and worked. Well, I'm sorry, but it's not working, and everyone knows it not working. Why is CS claiming that it is, when it isn't? That being said, does anyone have any idea when it WILL work?

Thanks much.