Quote Originally Posted by richardkeck_2932967 View Post
I bought gems, and kept getting error messages to try again later. I have now got like 8 different purchases under my payment history which have come out of my acct. I do not want all these purchases, was intended to get one 18.40 purchase and the $5 purchase. On top of that i got none of the gems i was supposed to get anyway, though when I later read the forum page I saw it was when the game went live. Either way, I need all of the other purchases removed from my acct and credited back to me ASAP. Thank you very much.

Zarion
Did you authorize multiple payments? Please use http://beta.tynon.com page to contact billing and get them to fix this. Haven't heard of this happening before.

Quote Originally Posted by Greenley View Post
I paid for gems, got the gems, bought a hero in the fair, now they hero is stuck in my items side, says i need to recruit it 1st, but i have no option in tavern at all to recruit the bought hero. please help.
Hey this is a confusing point. The items purchased in the fair are the cards for Sanctifying your heroes to power them up. We are already working on a change to improve this. Either we will make it so purchasing the card automatically gives you the hero as well, or some other fix. In the mean time please hang in there. This is on the radar and is getting changed.