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Are you seeing an uparrow on any of the weapons in the hero windows? If not there maybe something you are missing, although the system is pretty foolproof. If you are clicking the scroll "open" and then trying to craft the weapon the problem maybe it doesn't know which weapon in your inventory you want to upgrade, so it just sits there. If you are clicking the uparrow on a weapon, have all the components, and it still doesn't work, time to put in a customer service help request.
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