So in 15 yrs, if something went wrong you never told anyone; "hey guys, something broke today and we're fixing it, we're not sure of the problem yet but will give a eta when we can. thanks for your patience".Originally Posted by Rocco
You went with evony/tynons method of "should we tell em we don't know whats wrong? "nah *** em they'll figure it out sooner or later"
Do you even know what customer service means?
