Hi Morgan,
We are talking about Gems, items stars, etc, that we paid for with cash, being removed after purchase.
A very frustrating dilemma. UCool can't help because all they see is that the acct was credited.
Well sure it was, and within a day the account was permanently damaged by removal of the purchase.
EX: I had purchased all the way up to 1 moon on my main hero stars page. Next thing I know it is back down to 1 star, my Gems were not returned that I used for the medals, and my hero now requires 3 medals to upgrade even though it had no stars and a 52% possibility of it being right.
Those are the kinds of things we are referring to.
