Tynon Load Issues

[JezebelMD_6540395]

Dear Tynon,

I think it is obvious in looking at these messages in this post that we all love playing your game. If we didn't we wouldn't be here complaining about the loss of time we are currently experiencing. However, I think you are making a huge mistake in your lack of response to the outage. I am not talking about fixing the issue as I am sure your team is hard at work trying to fix the problem, but the lack of response I am talking about is the verbal one where you tell us you are working on it. Not doing this is causing more issues then the server issues themselves. Simply having someone add a quick post saying we are working on it would no doubt calm some of the players. MY suggestion would be to have an hourly update when something major like this happens. Someone to just say "Hey we are still working on it, no ETA yet but we are working hard to correct the issue" would be great and this would need to be someone from Tynon. No offense to the Mods as you are all great but an official Tynon rep on major outages like this would be great! It would show you are there and do actually care.
just my thought on this..

Kurfang

Totally, totally agree!!!!!! Of course no one at Tynon looks at the posts here, so it's never going to be seen by those that need to see it!!!!

[Xxooq_253725]

faint
it is still not resolved

[JezebelMD_6540395]

The compensation for being down was pretty weak. Double sanctification changes for a few more hours (if you can get on!), and the sale is extended (why would people feel comfortable sending more money?).

Haven't seen anything about any compensation. And, considering the problem really isn't really fixed, it's a bit early for them to even be offering it!!!!

[free_jeanie_5937703]

I play on three servers I am ok in two but my first and main one is not loading and I see the comp package was kinda a slap in the face. I appreciate them offering anything but even a "hey we are working on it" would have a better effect.

[Deucalion]

Being one of the foolish people you speak of, I'm a little annoyed at these new packages. They are kind of horrible. I'm not one to cry about server outages, but after 7 hours of downtime and getting back in and seeing that, I'm very annoyed. I had the intention of spending at very least $100.00 today, but I won't be dropping one dime until something is done about comp, answers, etc. Or until I just get over it, because after all, I'm one of those foolish spenders.

My patience is officially spent. This compensation package they offer is for the birds.
I don't even know what to say, or how to complain about this. It's so completely rediculous, it's made me speechless.

[garys_lady2006_9935687]

omg I just got rhize card in tavern and I accepted and it didn't give me the card and now I refresh and guess what.....I can't get in again.

[Perrin_5438941]

Haven't seen anything about any compensation. And, considering the problem really isn't really fixed, it's a bit early for them to even be offering it!!!!

There is a message on the server from Tynon when you get logged in on some servers. but you are correct that the issues have not been resolved.

[19kev69_1822690]

I guess its back to giving Wartune my money!

[JezebelMD_6540395]

It's gotten to the point where I'm seriously considering spending the gems I have and moving on. A shame, too. I actually enjoy this game when it's working. But, I'm totally frustrated with the things that are happening now and the total non-response of the company!!!

[Nyx]

My patience is officially spent. This compensation package they offer is for the birds.
I don't even know what to say, or how to complain about this. It's so completely rediculous, it's made me speechless.

At this point, I think they're purposely trying to get you NOT to spend. That must be it...