
Originally Posted by
kaisim_2492829
no one is seeking customer service or support here! are you delusional? clients/customers are mad and are complaining here. they are not looking for service or advice, they are blowing off steam because this is not the first time it happened. it also only seems to happen during CW, banishes or other activities we are doing here.
on most servers was a banish going on, that means today no rewards, no rep and additionally as if that wasnt bad enough, tomorrow its small baal time on all the servers who couldnt kill him in time.
we are here to express our frustration and not to seek your pitty or the attention of the chat-bot they call stanley who is providing the illusion of customer service (rather bad at it too, if you was wondering).
but the ONE thing that everyone is expecting and no one getting is a comment from dawnseeker.
just a small post, takes 2 minutes to type up, telling us a "sorry" and giving an estimate on how long it will take to fix 30min, 2hrs, 8 hours, a day... anything vague as an official statement could channel so much anger and avoid people from getting mad at the game makers.
that is customer server and that is the only RIGHT thing to do