I managed to get in... only to be met by captain wart and his 0 power... am still not impressed by him

BUT, by getting there I managed to klikk "support" and send report no. 728456 which goes like this:
well, as you may have noticed, the game has yet again crashed.
Why?? Simple, because you refuse to fix the problem, instead you ignore it and hope it will go away. Well there's only one thing wrong with that, it doesn't magically go away by itself.
I do not understand why you obviously think it is so terrible to reinvest some of the money you make back into the game by upgrading hardware and maintaining the game, but I really wished you would do that one day soon. This complete server crash has occured several times now over the past few weeks, always the same, so it really is not difficult to figure out what is wrong - so fix it please!!
If you cannot figure out what is wrong... then please hire some competent staff so they can fix it!!.