Sadly the forum can't fix it either. Alts are one thing that are difficult to police because of proving beyond reasonable doubt they are alts and not several people playing the game off one IP address.
It's not uncommon for players to create several alts in any MMO and I have yet to play one where there are no alts whatsoever.
Since this is a Customer Support matter and not one the forum can deal with, I will be closing this thread.



