lack of customer care/support

[jlh8182_5553285]

As a consumer (player) of your product (game of tynon) i have to say that i find you incredibly deficient of even the most basic principles of customer care! I have been waiting for over a week now for a satisfactory conclusion on a customer support request i first submitted 8 (eight) days ago! Tynon did acknowledge there was indeed such a fault as the one i referred to in my ticket(s) and yet i'm still waiting for resolution on that particular matter. Now, to compound matters further, when i find myself submitting a ticket along with photographic evidence to support my complaint about a particular glitch for the fourth day in succession i find i have yet to receive an answer/response to my first request on this particular matter!! In my eye's this show's a poor understanding on your companies part of the cornerstone of good business......giving the consumer (customer)( me, in this instance) a basic level of aftercare. You are always there, ready and waiting to take my money! NOW, show the same level of diligence when one of your customer's comes to you with reason to complain.

The comment above is what i found myself sending to Tynon this morning having endured being ripped of by the labyrinth in my pursuit of maze tokens for the fourth day in succession. It would probably make for an interesting poll of all my fellow gamers, i.e how would you as a consumer rate the level of customer care provided to you by Tynon when dealing with complaints about their product (namely, the game of Tynon).

[daymudej11_8322310]

Excuse me but this thread should be under technical support or bug reports.

[jlh8182_5553285]

Excuse me but this thread should be under technical support or bug reports.

if you read my closing statement, then you'd see why i put in general topics! I put it there to encourage a general poll of the players to get a rating of the level of customer care my friend. The first paragragh was just my introduction to the topic i wished to discuss.

[daymudej11_8322310]

if you read my closing statement, then you'd see why i put in general topics! I put it there to encourage a general poll of the players to get a rating of the level of customer care my friend. The first paragragh was just my introduction to the topic i wished to discuss.

I haven't had any major problems so I cant rate tht yet and ive been playing since Oct. 2013

[g346007_1906957]

Sorry the support hasn't settled quickly for you. Personally, of the two tickets I submitted, both were settled in a day or two.

[Revan]

I've been playing since beta and have a generally positive customer support experience. Just because they acknowledge there is a fault does not mean there is a quick remedy to it. They have always given me a response to one of my tickets even if it takes a few days due to backlog, asking the devs some questions, or whatever it is that causes a delay. Expecting an immediate fix to your problem (if there is one) is just being impatient considering players send them tickets everyday. Just be glad that you are not on the phone with some guy in India or something like that.

[jlh8182_5553285]

I've been playing since beta and have a generally positive customer support experience. Just because they acknowledge there is a fault does not mean there is a quick remedy to it. They have always given me a response to one of my tickets even if it takes a few days due to backlog, asking the devs some questions, or whatever it is that causes a delay. Expecting an immediate fix to your problem (if there is one) is just being impatient considering players send them tickets everyday. Just be glad that you are not on the phone with some guy in India or something like that.

lol revan whilst i agree with your comment about being grateful i don't have to ring india everyday, i do not totally agree with your line prior to it. I do not expect immediate results (although that would be awesome ;-) ), neither am i an impatient person by nature.....however, that being said...if Tynon can take the time to acknowledge a fault in the game, then finding a fix should be a high priority surely? as for the little matter of getting absolutely no response after a ticket has been in for over four days..well yes..i do view that as poor customer relations! even an automated message from stanley acknowledging my ticket would be better than no response at all. BUT...That is of course just my opinion! And opinions being like a**holes....everybody has one ;-)

[Kruize]

If you are having a glitch that seems to be unique to your account since no one else is complaining about faulty labs at the moment then it could very well take them more then a week to fix it.

As it stands there have been issues with GW that took months to fix, and some that are still problems after months.

[DrthCaedus]

They must prioritize things by importance. If your glitch is both unique and not an easy fix, then it needs to be put on the back-burner (can't pay a dev 1k a week to fix a single players lab glitch) they have other massive problems with CW, GWs, new content, etc. I've always had excellent service (except for the one time they didn't actually answer my question and gave me some half-ass round-about answer, but I told them so and they gave me a straight answer ). Overall their CS is pretty decent, it's just their game wide communication that sucks. Stanley=your friend.

[Nooberix]

You guys do realise that Stanley is just a front name they use.

But over all yes I have no major issues with the customer service they will take a bit of time but they will eventually solve your issue. You just need to be patient