Quote Originally Posted by Revan View Post
I've been playing since beta and have a generally positive customer support experience. Just because they acknowledge there is a fault does not mean there is a quick remedy to it. They have always given me a response to one of my tickets even if it takes a few days due to backlog, asking the devs some questions, or whatever it is that causes a delay. Expecting an immediate fix to your problem (if there is one) is just being impatient considering players send them tickets everyday. Just be glad that you are not on the phone with some guy in India or something like that.
lol revan whilst i agree with your comment about being grateful i don't have to ring india everyday, i do not totally agree with your line prior to it. I do not expect immediate results (although that would be awesome ;-) ), neither am i an impatient person by nature.....however, that being said...if Tynon can take the time to acknowledge a fault in the game, then finding a fix should be a high priority surely? as for the little matter of getting absolutely no response after a ticket has been in for over four days..well yes..i do view that as poor customer relations! even an automated message from stanley acknowledging my ticket would be better than no response at all. BUT...That is of course just my opinion! And opinions being like a**holes....everybody has one ;-)