
Originally Posted by
Revan
I've been playing since beta and have a generally positive customer support experience. Just because they acknowledge there is a fault does not mean there is a quick remedy to it. They have always given me a response to one of my tickets even if it takes a few days due to backlog, asking the devs some questions, or whatever it is that causes a delay. Expecting an immediate fix to your problem (if there is one) is just being impatient considering players send them tickets everyday. Just be glad that you are not on the phone with some guy in India or something like that.