Quote Originally Posted by Dawnseeker View Post
Customer service should get you fixed. Did you try the suggestion of putting a naked hero in your formation and clicking "Okay" when it asks if you want to equip items?
I have been updating my ticket since Jan 31. No response yet and I am a high VIP, probably paid for a couple of their production servers if not more.

I also tried to place a naked into formation. But the issue is my items are in the bank an not in the inventory when this disappeared. So if I place what is remaining in the inventory, it equips them, but the relic. The relic is still showing up in BA and I can upgrade it... and embed gems in it. But it is no longer showing in the bank and i searched every hero.. on no one. But it would not be on anyone, because it was originally in the bank when it disappeared. It disappeared from the bank AFTER i Embedded the gems from the black smith. Maybe this had something to do with it Do not embed when items are in the bank?

I opened 2 tickets. Here are the ticket nmbers if you can pass this along to the support or the DEV team.

735661 ticket 1 since Jan 31 (no one has responded to)
737253 ticket 2 I opened today (as a billing issue after buying more gems today). I also referenced the first ticket in this on.

I hope someone looks into this and gets back with me.

This is serious matter as relics are hard to get as is for the Justice relic to disappear.

thanks