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Thread: Justice RELIC in Bank Disappeared

  1. #11
    Justice Riot's Avatar
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    Quote Originally Posted by Kruize View Post
    They don't check the forum, a ticket is your only option.

    I know of gear hiding under other items temporarily, never heard of an item just disappearing though.
    I just upgraded this so called disappearing relic in my black smith in hopes that may trigger ti to come back. So far no go. I moved everything i had in bank to inventory.. refreshed... still not showing up. The day it just vanished, I saw an empty spot where it used to reside. This is an issue with the bank module of this application not syncing with the database properly. Something is stuck in cue or there is a DB error. They need to resolve this from back end.

  2. #12
    Justice Riot's Avatar
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    Quote Originally Posted by SPAWN_901238 View Post
    Same thing happened to me about a month ago, I submitted a ticket got a response 3 days later but my relic was never returned. Same thing happened today with stars on my main. I havent played stars and I submitted a ticket to support. I also posted my copy of the ticket in forums. This is to prove they don't return missing items and if they do by chance i will post that also. Sorry about your relick, I do know the feeling

    This is horrible. It took a lot to craft up to Justice Relic, and it is still showing up in the BS.

    This is unacceptable

  3. #13
    Quote Originally Posted by skinz1111_6095251 View Post
    This is horrible. It took a lot to craft up to Justice Relic, and it is still showing up in the BS.

    This is unacceptable
    Customer service should get you fixed. Did you try the suggestion of putting a naked hero in your formation and clicking "Okay" when it asks if you want to equip items?

  4. #14
    Justice Riot's Avatar
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    Quote Originally Posted by Dawnseeker View Post
    Customer service should get you fixed. Did you try the suggestion of putting a naked hero in your formation and clicking "Okay" when it asks if you want to equip items?
    I have been updating my ticket since Jan 31. No response yet and I am a high VIP, probably paid for a couple of their production servers if not more.

    I also tried to place a naked into formation. But the issue is my items are in the bank an not in the inventory when this disappeared. So if I place what is remaining in the inventory, it equips them, but the relic. The relic is still showing up in BA and I can upgrade it... and embed gems in it. But it is no longer showing in the bank and i searched every hero.. on no one. But it would not be on anyone, because it was originally in the bank when it disappeared. It disappeared from the bank AFTER i Embedded the gems from the black smith. Maybe this had something to do with it Do not embed when items are in the bank?

    I opened 2 tickets. Here are the ticket nmbers if you can pass this along to the support or the DEV team.

    735661 ticket 1 since Jan 31 (no one has responded to)
    737253 ticket 2 I opened today (as a billing issue after buying more gems today). I also referenced the first ticket in this on.

    I hope someone looks into this and gets back with me.

    This is serious matter as relics are hard to get as is for the Justice relic to disappear.

    thanks

  5. #15
    Quote Originally Posted by SPAWN_901238 View Post
    Same thing happened to me about a month ago, I submitted a ticket got a response 3 days later but my relic was never returned. Same thing happened today with stars on my main. I havent played stars and I submitted a ticket to support. I also posted my copy of the ticket in forums. This is to prove they don't return missing items and if they do by chance i will post that also. Sorry about your relick, I do know the feeling
    It is unnaceptable and several of us witnessed it as we all on teamviewer at the time learning some things from our host Spawn 3 of us witned the incident and have seen and witnessed the relic was never returned....Customer support is horrible in this game. Thats why none of are coining at ALL until it is MUCH better!
    Last edited by anthonyg1984_6438376; 02-08-2014 at 01:57 AM.

  6. #16
    Forum Moderator Andy's Avatar
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    What is teamviewer? It sounds like something I would like to use.

    Never mind. I Googled it and it is over $700.

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