Customer Service

[Jupitor]

Not true matt, I give myself a hard time all the time.

I'm my own worst enemy...

In other news, I can't really say I have an opinion on this thread as I haven't actually had a run-in with customer support on Tynon as of yet

[kaisim_2492829]

You make a fair point here, but I feel it is off base. Moderators don't perform any sort of Customer Service/Support in relation to Tynon. Yes they are a CS type position, but as they are not affiliated with Tynon, have no input to Tynon, and (as far as I know) no real way of communicating with Tynon their CS isn't being discussed here. You can make your own thread about that if you want :P What's more relevant here is discussing official Tynon reps and communication.

and for exactly that reason, in my opinion they should not be taking any sides, like defending tynon devs or saying they discussed something "for hours and came to the result that it would not be an exploit"... things like that imply that moderators do work together with dawn, developers and whoever got something to say.
so all i am saying is that it is a thin line between staying neutral and taking someones side and make it look like they do provide customer service

[Jupitor]

and for exactly that reason, in my opinion they should not be taking any sides, like defending tynon devs or saying they discussed something "for hours and came to the result that it would not be an exploit"... things like that imply that moderators do work together with dawn, developers and whoever got something to say.
so all i am saying is that it is a thin line between staying neutral and taking someones side and make it look like they do provide customer service

Who's taking sides?

[DrthCaedus]

Ok let's get back on topic...this thread has nothing to do with the moderators or their performance. Like I said before if you want to talk about that...make your own thread :P. Let's keep talking about Tynon's official CS.

[Herby]

Just remember:

The moderators are players also. And they have the right to voice their own opinions about things.

CS cannot fix everything, but they will try. Give them enough details and time, and most often than not, the issue will get resolved.

Cursing and ranting will not get an issue resolved.

[Dnx]

The game would be perfect if there is a good support that help fast work fast do everything fast but taking months just to fix or help people and they never do anything, that's really bad support, i've been also waiting till they restore my adamanti santifys , and they said just the same as "SPAWN_901238" Msg says and nothing happened. here:

Greetings,

We will fix your account as soon as we can. We apologize for any inconvenience.

Best Regards,

Tynon Support

I've been waiting since :

Jan 23 2014, 12:50 PM

so i had to trasfere my dawnbringer on my adam to make my adam stand on his legs till they restore his sanctifys

U call that a good support?, i just don't get it how devs want people to enjoy the game and keep supporting tynon when their support team is useless, when people have problems and find that no one cares about them \ help them , imo i would leave this game because it wouldn't worth spending money on it.

im really disappointed

im not gonna say about adam only i made a ticket saying about my Destroyer herja got a Gold Skill attack sanctify. since 1 month and half they didn't change that useless sanc so i had to reset my herja and get her new cards.

you call that a good support? this is a fail support really i've never seen a support like that.
if im a developer i would definitely care about the players i have to make them comfortble and enjoying the game to the max.

That's really sad , hope they get a better team support instead of posters support.
the only support that tries to help me is Dawnseeker , but still nothing getting fixed.

[Morgan le Fay]

and for exactly that reason, in my opinion they should not be taking any sides, like defending tynon devs or saying they discussed something "for hours and came to the result that it would not be an exploit"... things like that imply that moderators do work together with dawn, developers and whoever got something to say.
so all i am saying is that it is a thin line between staying neutral and taking someones side and make it look like they do provide customer service

Who's taking sides?

I'm beginning to wonder that too....

Ok let's get back on topic...this thread has nothing to do with the moderators or their performance. Like I said before if you want to talk about that...make your own thread :P. Let's keep talking about Tynon's official CS.

True Drth, but this is the dangerous territory you wade in to when you create these threads. However, regarding CS I seriously can say I've never needed them and therefore it'll be inaccurate to have an opinion.

Just remember:

The moderators are players also. And they have the right to voice their own opinions about things.

CS cannot fix everything, but they will try. Give them enough details and time, and most often than not, the issue will get resolved.

Cursing and ranting will not get an issue resolved.

^Good point.

I just want to say,
I positively love the mods and they know it

Now everyone back off the mods, I am the only one allowed to give them a hard time.
Why? Cuz I said so.

I've been neglecting my duties recently.....now where's my whip.

[Revan]

I've seen just about all the tickets that I've sent in resolved (some of the bugs that I reported months ago appear to be low priority and I agree that they are minor bugs but still). I try to always include as much detail as possible so that they can find the issue faster.

[jweb_4_8938282]

Hmmm...
Combine the problems I have reported and their continued existence with a complete lack of communication on the part of the devs regarding upcoming major changes to the gameplay, the hero's inn and rune temple debacle rank highest, I rate customer service at a zero.

I still have to deal, on a nearly daily basis, with jewel chip volume discrepancies. Just today the vault, carried inventory, merge and embed all agreed that I had 8 level 1 obsidian chips. I embedded 2 and checked the merge total and it then showed 3. That's right, I embedded 2 and lost 5 from the total. I removed the 2 that were embedded and the new total was NOT 5 as would be expected, but was instead 4. I then went through the process of checking the totals on all the various windows and they did agree that I had 4 chips. Customer service wants pictures. I can't know when to take pictures because I can't know when the error will occur. Admittedly there are days it all goes well. They are few and far between. I know I'm not the only player experiencing this because other players in different threads have admitted that they too have experienced this error in chip accounting. The problem exists and is easily duplicated. Yet Billing Support wants pictures.

Out of synch error? Several times a day.
Destruction rune level discrepancy? (take one to level 8 and compare it to any other blue rune of the same level.)
The time it takes to get a response from customer support? "We are aware of the problem"? (Remember stars failing at 100%? I do.)
The game screen is so cluttered with icons that simply navigating the environment is becoming far more difficult?

Do any of those sound familiar?
That's just my short list.

The lack of any substantive communication ranks highest on my negative rating. And yet I still play the game. I have taken days off due to the frustration level.
I vowed to not spend any more cash on the game and each time I weakened we had extended outages to prevent my purchase. Divine intervention?

I have seen a lot of games fail for various reasons.
Will Tynon fall by the wayside?
That answer has yet to be determined. Customer Support, or the lack thereof, will be a large part of the answer

Gorgon

[Andy]

I have seen a lot of games fail for various reasons.
Will Tynon fall by the wayside?
That answer has yet to be determined. Customer Support, or the lack thereof, will be a large part of the answer

Gorgon

I completely agree.