Customer Service

[kaisim_2492829]

You make a fair point here, but I feel it is off base. Moderators don't perform any sort of Customer Service/Support in relation to Tynon. Yes they are a CS type position, but as they are not affiliated with Tynon, have no input to Tynon, and (as far as I know) no real way of communicating with Tynon their CS isn't being discussed here. You can make your own thread about that if you want :P What's more relevant here is discussing official Tynon reps and communication.

and for exactly that reason, in my opinion they should not be taking any sides, like defending tynon devs or saying they discussed something "for hours and came to the result that it would not be an exploit"... things like that imply that moderators do work together with dawn, developers and whoever got something to say.
so all i am saying is that it is a thin line between staying neutral and taking someones side and make it look like they do provide customer service

[Jupitor]

and for exactly that reason, in my opinion they should not be taking any sides, like defending tynon devs or saying they discussed something "for hours and came to the result that it would not be an exploit"... things like that imply that moderators do work together with dawn, developers and whoever got something to say.
so all i am saying is that it is a thin line between staying neutral and taking someones side and make it look like they do provide customer service

Who's taking sides?