Customer Service

[jweb_4_8938282]

Hmmm...
Combine the problems I have reported and their continued existence with a complete lack of communication on the part of the devs regarding upcoming major changes to the gameplay, the hero's inn and rune temple debacle rank highest, I rate customer service at a zero.

I still have to deal, on a nearly daily basis, with jewel chip volume discrepancies. Just today the vault, carried inventory, merge and embed all agreed that I had 8 level 1 obsidian chips. I embedded 2 and checked the merge total and it then showed 3. That's right, I embedded 2 and lost 5 from the total. I removed the 2 that were embedded and the new total was NOT 5 as would be expected, but was instead 4. I then went through the process of checking the totals on all the various windows and they did agree that I had 4 chips. Customer service wants pictures. I can't know when to take pictures because I can't know when the error will occur. Admittedly there are days it all goes well. They are few and far between. I know I'm not the only player experiencing this because other players in different threads have admitted that they too have experienced this error in chip accounting. The problem exists and is easily duplicated. Yet Billing Support wants pictures.

Out of synch error? Several times a day.
Destruction rune level discrepancy? (take one to level 8 and compare it to any other blue rune of the same level.)
The time it takes to get a response from customer support? "We are aware of the problem"? (Remember stars failing at 100%? I do.)
The game screen is so cluttered with icons that simply navigating the environment is becoming far more difficult?

Do any of those sound familiar?
That's just my short list.

The lack of any substantive communication ranks highest on my negative rating. And yet I still play the game. I have taken days off due to the frustration level.
I vowed to not spend any more cash on the game and each time I weakened we had extended outages to prevent my purchase. Divine intervention?

I have seen a lot of games fail for various reasons.
Will Tynon fall by the wayside?
That answer has yet to be determined. Customer Support, or the lack thereof, will be a large part of the answer

Gorgon