my guess is that chatbot stanley is programmed to not escalate issues that seem to involve players disputes, computer settings, etc and maybe there is a real customer service other than a couple guys on minimum wage that just never get those complaints because stanley filters them out and gives you the generic answers he has been fed. next time you wanna have some fun put some personal issues in there follow by a real problem you are having and add a few random things. sometimes funny to read the totally unrelated chatbot answers.
but again, a real customer service is designed to help you. if they cut corners with automation then "you get what you paid for". kinda sad if you think about it. i don't think they are millions on us, but i am sure it pays the bills and then some.



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