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Thread: Customer Service

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  1. #21
    Lightbringer Wildflower's Avatar
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    Jun 2013
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    Quote Originally Posted by kaisim_2492829 View Post
    wildflower, i enjoyed many of your posts in the past and i almost said "well said" and closed it when i read it again and noticed that you said "In my opinion customer service is actually not extremely bad" and then gave it a 2 out 5. i think a 20% result or less is as bad as it gets and you havnt said a single positive thing except that you enjoy the game.
    Thank you .
    I give it a 2 because they did fix my issues that involved gem loses.
    Also they gave me back gems for removing jewels the day before it became free.
    They have solved every saint that wasn't right within a week.
    They fixed a lost item.
    They returned gems from a conjure mistake early in the game and reversed it.
    They fixed bugs I reported.
    So I cannot give them a 1 since the real issues within the game are fixed for me within reasonable time.

    However,
    They did nothing when I reported a player with multiple screenshots.
    They did nothing about gems bought the days before the packages came.
    They did not reply with any real responses to grievances to do with investments.
    They do not give any information about when new stuff will be released.
    They keep giving generic answers and in no way show any respect or interest in the patronage people show them.
    They cannot be reached by any other way then sending in a ticket.

    So that doesn't make them extremely bad, just bad in my opinion since it is about service and not just support.
    The solving of in-game issues has been rather quick for me, but not enough to give them more then 40% - 50%.
    I didn't give 50% because I didn't think to use a half. I work with grades from 1-10 normally .
    1 = 20%, 2=40%, 3=60%, 4=80%, 5 =100%.
    Last edited by Wildflower; 02-19-2014 at 08:56 AM.

    ~ You are just jealous 'cause the voices only talk to me..~
    ~ There is a crack in everything, that is where the light comes in~
    ~<3~

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