How do you talk to someone at ucool?

[Riot]

Is there a support number or some way to get a hold of them?

I find it very hard to deal with their support ticketing system. They do not respond to you for week+ at times, and some issues cannot wait that long.

Can someone please advise on how one may talk to them?

[Peeta Melark]

Make a ticket via the support page. They usually reply in due time.

You can also PM Dawnseeker.

[Andy]

There is no way to 'talk' with them. I also find the ticket system frustrating. Dawnbringer has been a lot more responsive lately on the forums, but that does not help you with a specific ticket. As it was suggested, you can try PM him (or her, not sure) but he (generic he) is very busy with not only this forum, but with the forums for the other uCool games, so do not be surprised if you do not get an answer.

[sookkean_8343097]

There is no way to 'talk' with them. I also find the ticket system frustrating. Dawnbringer has been a lot more responsive lately on the forums, but that does not help you with a specific ticket. As it was suggested, you can try PM him (or her, not sure) but he (generic he) is very busy with not only this forum, but with the forums for the other uCool games, so do not be surprised if you do not get an answer.

There are other Ucool games? Wow didn't know thought they have only Evony and tynon.

[DrthCaedus]

There are other Ucool games? Wow didn't know thought they have only Evony and tynon.

Evony Age I and Age II, Tynon, Commanders of Evony, Any other games they might be developing.

[Dawnseeker]

We know the support system is not as fast as talking to someone on the phone, but we are a small company and cant afford a phone support team. If you make a ticket and state the problem clearly, you will get a response and your issue will be resolved.

[DrthCaedus]

We know the support system is not as fast as talking to someone on the phone, but we are a small company and cant afford a phone support team. If you make a ticket and state the problem clearly, you will get a response and your issue will be resolved.

Here is a question for you Dawn. Ucool has been around since at-least 2008 (Evony went live in may 09 I believe). It has made incredible amounts of money through those years, and players have been asking for real life phone support since the beginning. With all of the money I know you've made why haven't you made it a priority to even get 1 or 2 dedicated phone staff that get serious questions or billing issues forwarded to them. Amazon has a system where you input your own phone number and the staff calls you. Doing a system like this would require minimum resources and achieve a CS system that overall is more effective. why can't you do this?

[Dawnseeker]

Here is a question for you Dawn. Ucool has been around since at-least 2008 (Evony went live in may 09 I believe). It has made incredible amounts of money through those years, and players have been asking for real life phone support since the beginning. With all of the money I know you've made why haven't you made it a priority to even get 1 or 2 dedicated phone staff that get serious questions or billing issues forwarded to them. Amazon has a system where you input your own phone number and the staff calls you. Doing a system like this would require minimum resources and achieve a CS system that overall is more effective. why can't you do this?

Most game companies do not provide phone support, even companies that are much larger than us. This is because web support is far more efficient. We have not made "incredible" amounts of money. We have managed to stay in business and keep producing new games, with very thin profit margins. This is the most that any company can hope for. We will never have phone support.

[Badtemper204_8236235]

Most game companies do not provide phone support, even companies that are much larger than us. This is because web support is far more efficient. We have not made "incredible" amounts of money. We have managed to stay in business and keep producing new games, with very thin profit margins. This is the most that any company can hope for. We will never have phone support.

This is this only company that I know of without phone support I don't even play ur games and yall are taking my money I want my money NOW I had to make an user name n pw to reach out to some one bout my money and that's BS

[Riot]

This is this only company that I know of without phone support I don't even play ur games and yall are taking my money I want my money NOW I had to make an user name n pw to reach out to some one bout my money and that's BS

If you do not play, how are they taking your money?