There is no way to 'talk' with them. I also find the ticket system frustrating. Dawnbringer has been a lot more responsive lately on the forums, but that does not help you with a specific ticket. As it was suggested, you can try PM him (or her, not sure) but he (generic he) is very busy with not only this forum, but with the forums for the other uCool games, so do not be surprised if you do not get an answer.