Quote Originally Posted by DrthCaedus View Post
Here is a question for you Dawn. Ucool has been around since at-least 2008 (Evony went live in may 09 I believe). It has made incredible amounts of money through those years, and players have been asking for real life phone support since the beginning. With all of the money I know you've made why haven't you made it a priority to even get 1 or 2 dedicated phone staff that get serious questions or billing issues forwarded to them. Amazon has a system where you input your own phone number and the staff calls you. Doing a system like this would require minimum resources and achieve a CS system that overall is more effective. why can't you do this?
Most game companies do not provide phone support, even companies that are much larger than us. This is because web support is far more efficient. We have not made "incredible" amounts of money. We have managed to stay in business and keep producing new games, with very thin profit margins. This is the most that any company can hope for. We will never have phone support.