How do you talk to someone at ucool?

[Riot]

We know the support system is not as fast as talking to someone on the phone, but we are a small company and cant afford a phone support team. If you make a ticket and state the problem clearly, you will get a response and your issue will be resolved.

Thank you Dawn. You have been most helpful.

It looks like they did try to fix the white saint on my Main (Seraph 5) and it did not correct it. Now it is 50 HP white vs. 42 hp White. The original roll was 58xx hp yellow. I am now positive there is a bug in Seraph 5 saint as it has happened to me 2 times. in a row.

I would still like some way to talk to someone at UCOOL as a VIP customer.

If you can find a way to help me get in touch with them, I would really appreciate it. There are other issues besides this saint, I need to resolve. I have tickets in for all of them.

Thank you

[hjam_8879649]

Is there a support number or some way to get a hold of them?

I find it very hard to deal with their support ticketing system. They do not respond to you for week+ at times, and some issues cannot wait that long.

Can someone please advise on how one may talk to them?

Lol. you should know by now that all they want is your money...they don't want to talk to you... put in a ticket and maybe you will get an answer but most likely not the one that you want.