Lets be really clear, you only care about making money. If the idea is something that brings in the cash and is feasible then you will do it. Mostly though, you don't give a damn what the players think. As a long time Evony player, I like thousands of others know this only too well.
Not every feedback can be incorporated. It is not feasible to do this from both programming end and the amount of man hours it takes to do it.
There is a balance between tweaking and building new content. You cannot do both at the same time unless you have significant resources dedicated to them. UCool is a small company and is doing a great job at this game. I hope to see a client side version of this game and maybe then, they can do a lot more changes. right now they are bound by the browser based game limitations. Such as Guild chat function.. officer chat function... ways to allow for players to leave or disband a guild without waiting crazy amount of time to rejoin (which serves no purpose).
Ways to allow higher guild members get special ranking icons that shows up over their heads, etc...
But more importantly they need to first fix some critical issues:
1. Stars and Plans stacking to 100
2. Materials stacking to 100
3. Seraph 5 issue in Heavens (once you fight a seraph 5, it crashes and gives errors every fight to everyone in the whole realm)
4. Saint issues still linger with whites on gold heros
5. Useless saints being applied to the wrong hero (such as morale on top gold heros)
6. Bugs with lab and other situations where disconnecting allows you to see into the future moves (been out for ages)
7. Kahn hero is rendered USELESS in PVP due to his lack of defense. He should at least have 50% phy and 30% Magic resistance since his life heal has been nerfed so badly. He is WORTHLESS and is supposed to be the TOP hero. NEED TO FIX THIS NOW!!!
~ You are just jealous 'cause the voices only talk to me..~
~ There is a crack in everything, that is where the light comes in~
~<3~
Ideas are a dime a dozen. Implementation is where the real work is at. An idea could have taken a minute or two to come up with, but it could take dozens of development hours to implement. Everyone has a bunch of ideas and many of them will be the same or similar. It's very unfair to the devs to completely take credit for them. Also, what should they do then? Intentionally avoid ideas suggested by players so that it doesn't come back to them as another complaint?
What sever do you play on?