How do I go about getting one of my characters to unfreeze? 4 days ago it froze and I can't get her back.....
once my character froze I saw that I had to open another account in order to get into the game and find out about my advanced charter. So what I need is to get my advanced character back.
Last edited by Zeta_7537802; 03-29-2014 at 09:21 PM. Reason: add information
What do you mean by frozen?
The opinions expressed on this post are my own as a player, not as a Moderator.
while I was on Caribbean Pirates my character froze it wouldn't do anything. So what I did is shut down my computer and logged back on and then I couldn't get back on the game. As a result I had to open another account with a different character's name but I rather have the one I had.
Go to www.tynon.com and try to log on there. If you can, submit a ticket. If you can not submit a ticket from the new account explaining the situation.
The opinions expressed on this post are my own as a player, not as a Moderator.
yes. that is exactly what I did...since I couldn't log on to submit a ticket I opened I new account and now I cannot get my original or more advanced one.
we had the same thing happen to one of our members. i skyped with him and he cant even open a ticket without creating a new account as he says and that would violate the EULA because he got only 1 email address.
EDIT: i believe frozen is the wrong expression. they cant simply log into the game (wrongfully banned maybe? no idea, just throwing a guess here)
Last edited by kaisim_2492829; 03-31-2014 at 01:28 AM.
Originally Posted by Dawnseeker
Hopefully Dawnseeker will tell us what should be done when you can not log on your account.
The opinions expressed on this post are my own as a player, not as a Moderator.
Oh ok ....Thanks!
He might do but the best course is for the OP to contact Customer Support.
Could enter you log in details at the homepage? If you could then log in but instead of trying to enter the game click billing support. If your forum account is the one linked to your frozen character, then you should be able put in a ticket.
Don't worry this has happened before and Tynon will fix it for you.
That statement alone is scaremongering. This is in fact a bug that's happened in the past and therefore it doesn't mean the OP or any one else that suffered it was banned.
Forum Moderators are volunteers and are unable to fix in game problems
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