He might do but the best course is for the OP to contact Customer Support.
Could enter you log in details at the homepage? If you could then log in but instead of trying to enter the game click billing support. If your forum account is the one linked to your frozen character, then you should be able put in a ticket.
Don't worry this has happened before and Tynon will fix it for you.
That statement alone is scaremongering. This is in fact a bug that's happened in the past and therefore it doesn't mean the OP or any one else that suffered it was banned.




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