Quote Originally Posted by Andy View Post
Hopefully Dawnseeker will tell us what should be done when you can not log on your account.
He might do but the best course is for the OP to contact Customer Support.

Quote Originally Posted by Zeta_7537802 View Post
Oh ok ....Thanks!
Could enter you log in details at the homepage? If you could then log in but instead of trying to enter the game click billing support. If your forum account is the one linked to your frozen character, then you should be able put in a ticket.

Don't worry this has happened before and Tynon will fix it for you.

Quote Originally Posted by kaisim_2492829 View Post
EDIT: i believe frozen is the wrong expression. they cant simply log into the game (wrongfully banned maybe? no idea, just throwing a guess here)
That statement alone is scaremongering. This is in fact a bug that's happened in the past and therefore it doesn't mean the OP or any one else that suffered it was banned.