Here's an example of a discussion with a robot:

Chicken
Hello Tynon Support,

I just lost 100 gems to the fair because the stuff moved on its own when I wanted to buy a level 1 chip. I paid 100 gems for what I could have got for 18 gems or less. Can you please fix this? I paid for those gems. I want my gems back and you can take the coins back. I provided a screenshot.

18,816K coins for 100 gems. You can see the level 1 chip to its right.

Thank you

Stanley Apr 8 2014, 04:19 AM
Greetings,

We can not arbitrarily modify players' data. Once the item is sold, it's almost impossible to return it back to the system. We hope you understand our position in this matter.

Best Regards,

Tynon Support

Chicken
I paid for those gems. I expect some kind of service from your part, not a pre-written answer. I'm pretty sure we can come up with an arrangement.

Stanley Apr 9 2014, 12:48 AM
You've been credited with the coins for that purchase in the fair.

Chicken
I don't understand what you did there. Did you give me coins? Cause I don't want coins...