it means you have been credited with coins for your 100 gem purchase at the point of purchase, not that you got more coins. its in direct response to your "I paid for those gems. I expect some kind of service from your part, not a prewritten answer. I'm pretty sure we can come up with an arrangement."Originally Posted by ChickenWing
so your comment "From my experience, you have to keep insisting until you get what you want or a reasonable offer from them."is unfortunately wrong. a lot of players on this forum will be able to testify that i am not a fan about the tynon support team, in particular the chatbot stanley. however, i have gotten many replacements from wrong fair purchases. i seem to have a "talent" to click on purchase at the same time or seconds after it just switched inventory. what happens is, it shows you in the small purchase window the old item, while in the shop window the new items move by one position. when you then click on "BUY" to confirm, you even see the old item fly towards your inventory, but when you check you have the new item in it.
the way how stanley solves this is checking first if you have the item, then he is asking you to sell the item and will wait for you to contact him again. then will double check the purchase and the sale and then finally will reimburse your gems you paid for it. (for that reason we suggested a few days ago a "refund window" with items that are eligible for refund. that being said, you can't sell the coins, so i assume that is the reason why "stanley" can not refund you for them.
