so your comment "From my experience, you have to keep insisting until you get what you want or a reasonable offer from them."is unfortunately wrong.
Actually I just got my 100 gems back. They want you to give up, so they make you go through a certain process before. Whenever they tell you they can't do something, it's not true.
Last edited by ChickenWing; 04-10-2014 at 05:39 PM.