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Thread: Substitute 2 bug

  1. #1

    Substitute 2 bug

    Sub2bug.jpg
    I defeated, recruited Prophet Ezekiel and unlock 2nd space substitute.
    But today I got bug game. I saw a message : "Defeating Prophet Ezekiel on Royal Duel unlocks 2nd in Substitute" even I have Prophet on my formation.
    I sent an email to Tynon with this photo and Tynon replied "Have you defeated this hero yet?"
    Too bad. They did not check my photo before they reply.
    What should I do now?

  2. #2
    Quote Originally Posted by maddsosad_8810203 View Post
    Sub2bug.jpg
    I defeated, recruited Prophet Ezekiel and unlock 2nd space substitute.
    But today I got bug game. I saw a message : "Defeating Prophet Ezekiel on Royal Duel unlocks 2nd in Substitute" even I have Prophet on my formation.
    I sent an email to Tynon with this photo and Tynon replied "Have you defeated this hero yet?"
    Too bad. They did not check my photo before they reply.
    What should I do now?
    Hi LegionCommander.

    Tell them: "Yes, I have defeated Ezekiel".

    Also, put in a picture of you winning against him in a replay if you can.

    That should do it.

  3. #3
    Justice Riot's Avatar
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    Since you got EZ K in your formation, it should be evident you beat it.

    Looks like there is something wrong here. I would keep updating the support ticket.

    Some times it may take a week to get it fixed, but they will fix it.

    Good luck.

  4. #4
    you did try to refresh the game right?

  5. #5
    Yes, I tried to refresh, clear cache, change browser.
    LegionComander server 16

  6. #6
    ok, just had to ask

  7. #7
    Forum Moderator Morgan le Fay's Avatar
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    I would reply with a screenshot of your formation and another to showing Ezekiel in your hero window.

    As both Riot and Herby have said, keep updating your ticket with evidence and Tynon will fix it. It's clearly some kind of bug that's reset the 2nd sub slot.

    Forum Moderators are volunteers and are unable to fix in game problems

  8. #8
    Lightbringer ChickenWing's Avatar
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    Nov 2013
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    Hopefully you get it for CW tonight

  9. #9
    Weird. You obviously beat him. Post your ticket # and I'll follow up on this for you.
    Nathan Seltzer
    uCool Community Manager

  10. #10
    This is my ticket: "Information on Your Request {757653}."
    Thanks so much.
    LegionComander server 16

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