Casino Results 500 Rolls in a row

[kaisim_2492829]

From the 5 characters I am Running at the moment I have received a total of only 2 Boss Gems (one Level 7 and 1 Level 8), got 1 useless scroll fragment - need at least 25 to use maybe in a year one other character might get one). I got 99 Blue Medals once, of that only got 1 star on each of 2 different toons. But 95% of everything I got was Treasure chests. Have done the "ten" roll maybe 4 or 5 times and everytime I got 8-10 Treasure chests. Of the treasure chests I get almost always level 1 gemstones

the keyword here is "luck".
i have heard about 20k and 10k gems dropping on other servers and have seen so far 2x lv 10 chips on ours. so no one was "lucky" enough to get 10k/20k gems on our server yet, nor a skill scroll or enough fragments to buy one. however be carefull by admitting to running 5 accounts at once because its against your terms you agreeing on.
there used to be a higher drop rate in the casino before they lowered the price they charge for the chips and before the daily free spin. i almost intend to ask for raising the price back up if the old drop rates will be reinstated, because the "new" drop rates in the casino suck. upsetting tho about it is that there could be just one single chest on the wheel and the game is designed to make the graphic stop at the chest, even if it takes a second to skip from the previous to the last box longer so its gives you a "..yyyyyyyee... NOOOOO!" effect/feeling. the most frustrating part tho is that the kinks and bugs are not worked out yet and the GM's are in complete denial about this. like for example when i got a double spin during a double spin and it gave me 3 rewards instead of 4; or the other day when i got some medals but they wherent added. then instead of getting apologies from customer service i get a long list with rewards that i did get without the missing medals, just to confirm that i got no medals which i knew before and because of that i contacted them in the first place.
i like the casino but i hate the frustration that is married to it.