Quote Originally Posted by james-leitch_2396962 View Post
Hi morgan hey im curious about something you might be able to answer.Well lets say hypothetically a player starts a new server and trys to be a leader or power player on it spends money to get close to the top, do you think that the person honestly would delete their stuff or give away their password (after paying money) and get kicked out of the guild they are in and have invested gems and time into and continue to play trying to get back to where they were in the game after losing items,send a ticket to support to be told its their fault and shouldn't share password? or do you find it more plausible that some glitch or mishap happened and her stuff was deleted in the game ? i just am curious what your opinion would be as a gamer yourself
There could be many reasons and none of which at this time would be fair to say one thing or another.

I would tell this hypothetical player to remain in touch with Customer Support, both as a player and a mod.