I just placed a request via the support tab on the chat box and when I checked my email for the usual auto reply there was none so I thought the ticket was never submitted (could happen busy morning). Anyway I started to put in another ticket and noticed the email address at the top isn't mine it is my son's who plays on the same server. I logged out and back in, refreshed several times and still when I hit the support button it comes up with his email address. Could this be because we use the same wifi modem and how can I correct it?