
Originally Posted by
kaisim_2492829
this can happen if you do what i used to do once in a while in the past:
but the rune you want to level up on the bottom and have the other runes on top auto combine and then click on "combine all" when you know you are done. if its that or similar, then this is what happened:
the lower runes combined to the point where you knew you had enough and clicked on "combine all", then the runes combine in order, meaning the blue from the top with the purples then with the next yellow, by the time they combine with the one on the bottom its higher and swallows the old rune. to prevent this you can simply drag the blues into the old yellow first and then combine all.
i dont think customer service will be able to help you out on this one, however i hope i am right and it will help in the future