It happened to me too, now that I think of it. I had shared them with someone, then went to bed. In the morning, I didn't have the gems. I submitted a ticket and they added the gems to my account without further questions. All I told them was who I shared them with and at what time. They could verify if I was online and if I had shared the gems at that precise moment.Originally Posted by riverkid.butler_849480
My guild Hellsing does not seem to be very active lately so I was not able to share with anyone my good fortune that day
Still I had made sure I stayed online and collected the gems
I also submitted a ticket to no avail no response or reply to the ticket
Keep trying, especially if you have a screenshot proving you had them. They can be sometimes be quite stubborn when it comes to gems.
"Revan. It isn't my real name—never was—but it will do."
"Alderaan. They're on Alderaan."
"Fat people always lie."
"Honor is a fool's prize. Glory is of no use to the dead."
The player( me) did claim the stake once it reached 0:00 I made sure of that
no screen shot I did not know i needed one to prove my case
Stanley Jun 10 2014, 01:11 AM
Greetings,
Here is a copy of your gems log, please let us know if there is anything wrong.
2014-06-03 03:12:43 CASHCHANGED 1185 1185 0 sacrificeAll
2014-06-04 04:00:18 CASHCHANGED 1185 1185 0 sacrificeAll
2014-06-06 00:47:57 CASHCHANGED 1185 1285 100 claimMergeReward0
2014-06-06 00:51:04 CASHCHANGED 1285 1285 0 sacrificeAll
2014-06-07 07:16:33 CASHCHANGED 1285 1285 0 sacrificeAll
2014-06-07 07:39:03 CASHCHANGED 1285 1260 -25 makeEquipment
2014-06-07 07:54:34 CASHCHANGED 1260 1250 -10 openSlot 60950666
2014-06-08 17:13:44 CASHCHANGED 1250 1250 0 sacrificeAll
2014-06-09 02:47:12 CASHCHANGED 1250 1310 60 LevelUp Gift
2014-06-09 03:03:16 CASHCHANGED 1310 1309 -1 openSlot 12617648
2014-06-09 23:18:04 CASHCHANGED 1309 1309 0 sacrificeAll
Regards,
Tynon Support
saniien@hotmail.com Jun 9 2014, 10:57 PM
Last week I had just won a 1 thousand gem stake in the arena my very first one I was elated, however 2 days later when i log in it is missing.
My only conclusion is Tynon stole them from me
Is this to be expected any time I win something nice??
They do not show where I won the gem stake
Last edited by Morgan le Fay; 06-13-2014 at 05:30 PM. Reason: Quadruple post
A screenshot is not absolutely necessary, but when the game glitches like that, it helps a ton to have a screenshot. You may still be able to get something, but it will be a lot more difficult.
"Revan. It isn't my real name—never was—but it will do."
"Alderaan. They're on Alderaan."
"Fat people always lie."
"Honor is a fool's prize. Glory is of no use to the dead."
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