Why does Tynon not give gems to players??

[Diana_3926550]

The player( me) did claim the stake once it reached 0:00 I made sure of that

no screen shot I did not know i needed one to prove my case

Stanley Jun 10 2014, 01:11 AM

Greetings,

Here is a copy of your gems log, please let us know if there is anything wrong.

2014-06-03 03:12:43 CASHCHANGED 1185 1185 0 sacrificeAll
2014-06-04 04:00:18 CASHCHANGED 1185 1185 0 sacrificeAll
2014-06-06 00:47:57 CASHCHANGED 1185 1285 100 claimMergeReward0
2014-06-06 00:51:04 CASHCHANGED 1285 1285 0 sacrificeAll
2014-06-07 07:16:33 CASHCHANGED 1285 1285 0 sacrificeAll
2014-06-07 07:39:03 CASHCHANGED 1285 1260 -25 makeEquipment
2014-06-07 07:54:34 CASHCHANGED 1260 1250 -10 openSlot 60950666
2014-06-08 17:13:44 CASHCHANGED 1250 1250 0 sacrificeAll
2014-06-09 02:47:12 CASHCHANGED 1250 1310 60 LevelUp Gift
2014-06-09 03:03:16 CASHCHANGED 1310 1309 -1 openSlot 12617648
2014-06-09 23:18:04 CASHCHANGED 1309 1309 0 sacrificeAll

Regards,

Tynon Support
saniien@hotmail.com Jun 9 2014, 10:57 PM

Last week I had just won a 1 thousand gem stake in the arena my very first one I was elated, however 2 days later when i log in it is missing.
My only conclusion is Tynon stole them from me
Is this to be expected any time I win something nice??

They do not show where I won the gem stake