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Thread: Dave Mata - Are you out there?

  1. #21
    Lightbringer Boroeast's Avatar
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    Quote Originally Posted by Morgan le Fay View Post
    Making a comment like that makes you so much better does it? Wild was just joking and she knows me pretty well that comment would make me chuckle. You Scarlet, tend make negative comments which won't sit well with me Dave or the other mods. I suggest you take that into account in future.

    And now on to a reality check folks. If you want quick answers and account problems solved it's more efficient to a leaf out Riot's book and contact Customer Support personally using in the game tab. Dave has taken on the Community Manager role as well as his previous responsibilities and therefore doesn't have time to answer every little query you guys have.

    If there is an outage, mass problems with various game functions (IE almost everyone not one or two) or aliens have landed in Tynon then I will message Dave to get him here to help you guys out. Pestering a very busy man just because a few forum goers have taken it personally that he hasn't logged into his forum account for a few weeks isn't fair on him and I'm sure you'd agree if you were in the same position. Before the complaints start about 'we're customers....,' that is what CS is there for. They are there to help you guys out as customers. Forums aren't particularly efficient at doing that.
    I need to agree here... wheres the Thanks button when you need it..
    Boroeast
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    Quote Originally Posted by Boroeast View Post
    Come one now (: Is just a game, have fun buddy!
    One of the wisest things said on this forum to date!

  2. #22
    Ironheart Joker's Avatar
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    Quote Originally Posted by Morgan le Fay View Post
    Pestering a very busy man just because a few forum goers have taken it personally that he hasn't logged into his forum account for a few weeks isn't fair on him and I'm sure you'd agree if you were in the same position. Before the complaints start about 'we're customers....,' that is what CS is there for. They are there to help you guys out as customers. Forums aren't particularly efficient at doing that.
    Dawnseeker communicated with us weekly, Since he left we have no idea if anyone has been reading are ideas about the game or not. If the person is too busy for the job I'm sure tynon can find someone else.
    Joker - Europe Servers



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  3. #23
    Morgan, what reason would Dave Mata have for viewing the forums but not logging in?

    He works for Ucool.

  4. #24
    Forum Moderator Morgan le Fay's Avatar
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    Quote Originally Posted by Joker View Post
    Dawnseeker communicated with us weekly, Since he left we have no idea if anyone has been reading are ideas about the game or not. If the person is too busy for the job I'm sure tynon can find someone else.
    Dave now has the responsibility of 3 forums and 3 games. It's a bitter pill for y'all to swallow but he does need to prioritize over what needs his attention more currently than others. At the moment there really isn't anything to tell us and yes Dawnseeker communicated weekly but even he rarely told us anything new. As I said if major issues crop up then I will let Dave know, honestly.

    I know the issues with the goofy names and suchlike is on his to do list so be patient he will be more active in the future. If you have burning feedback and can't wait that long send an email to Customer Support.

    Quote Originally Posted by Herby View Post
    Morgan, what reason would Dave Mata have for viewing the forums but not logging in?

    He works for Ucool.
    There is more than one staff account Herby.

    And now folks we're going around in circles. I don't think anyone's going to gain anything from this thread so I am going to close it.

    Forum Moderators are volunteers and are unable to fix in game problems

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